I. Product Related

  1. What is the kettle made of? Is it safe?

This product is made of food-grade materials (such as Tritan/stainless steel), safe and odorless, and safe for drinking.

  1. Does the kettle have an odor?

There may be a slight odor upon first use. It is recommended to wash it with warm water or lemon water to eliminate the odor.

  1. Is it leak-proof?

The kettle has a sealed design and is effectively leak-proof under normal use. Please ensure the lid is tightened or the latch is closed.

II. Usage Issues

  1. Can I fill it with hot water?

Some models support hot water (see product instructions for details). It is recommended to avoid scalding from high temperatures and to pay attention to the material’s temperature resistance range.

  1. Can I put it in the dishwasher?

Some kettles are dishwasher safe. It is recommended to check the product instructions to avoid damaging the seals with high temperatures.

  1. Why are there water droplets or condensation?

Condensation on the outer wall is normal in environments with large temperature differences.

III. Carrying and Usage Scenarios

  1. Who is it suitable for?

Suitable for students, office workers, athletes, and outdoor enthusiasts.

  1. Can I put it in my bag?

Yes, but we recommend ensuring it’s well-sealed and avoiding direct contact with electronic products.

IV. Shipping and Receipt

  1. Is it normal to receive scratches?

Minor shipping marks do not affect use and are generally not considered quality issues.

  1. What should I do if I receive a damaged item?

Please contact customer service within 48 hours and provide photos. We will assist in handling the issue.

V. After-Sales Issues

  1. Can I return it?

Returns are supported within the specified time, provided it is unused and does not affect resale.

  1. Can I return it after use?

Used products (such as those with water stains or wear) are generally not eligible for return.

  1. What if it leaks?

Please check if the sealing ring is installed correctly. If the problem persists, please contact customer service.

VI. Cleaning and Maintenance

  1. How do I clean the kettle?
  2. We recommend cleaning with warm water and a neutral detergent. Avoid using strong corrosive detergents.
  3. How to avoid odors?

Wash promptly after use and keep dry. Avoid prolonged sealed storage of liquids.

VII. Disclaimer
Problems caused by improper use (such as dropping or rough handling) are not considered quality issues. Wear and discoloration due to long-term use are normal phenomena.

This product is for daily use; please use it properly according to the instructions.