We take your personal information and privacy very seriously. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services and purchase portable water bottles.

I. Information Collection

When you use our services, we may collect the following information:

Order information: such as name, shipping address, contact number, email address, etc.;
Payment information: processed by a third-party payment platform; we do not store your complete payment information;
Device and browsing information: such as IP address, browser type, access time, etc. (for optimizing user experience);
Communication information: content you provide when communicating with customer service.

II. Information Use

The information we collect will be used for:

Processing orders, shipping, and after-sales service;
Providing customer support and problem solving;
Optimizing product and service experience;
Using it for marketing and promotion (such as email notifications) within the scope permitted by law.

III. Information Protection
We take reasonable security measures to protect your information and prevent unauthorized access, disclosure, or alteration;
We only authorize necessary personnel to access your information;
When sharing necessary information with partners (such as logistics and payment platforms), we will require them to fulfill their confidentiality obligations.

IV. Information Sharing

We will not sell or rent your personal information to unrelated third parties, except in the following circumstances:

To complete orders (such as providing it to logistics companies);

As required by laws and regulations or government agencies;

Other circumstances with your explicit consent.

V. Cookies and Technology

We may use technologies such as cookies:

To record your preferences

To improve the website user experience

To analyze access data

You can disable cookies through your browser settings, but this may affect the use of some functions.

VI. Your Rights

You have the right to:

Inquire about and correct your personal information;

Request the deletion of relevant data (within the scope permitted by law);

Choose whether to receive marketing information.

VII. Protection of Minors

This service is not intended for minors. If you discover that a minor’s information has been collected, please contact us for timely processing.

VIII. Policy Updates

We reserve the right to update this Privacy Policy as needed. Updates will take effect upon posting on this page.

IX. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us via:
Email: help@trailsip.store

Thank you for your trust. We will continue to protect your information security and privacy rights.